Introduction to Cardgraphica

Welcome to Cardgraphica’s website (the “Website”).

The Website is made available by Cardgraphica, whose registered address is 2 Holm Oak, Forest Road, Denmead, Hampshire, PO7 6UE, UK (herein referred to as “us”, “we”, or “our”).

By accessing and using this Website, you agree to be bound by the terms and conditions set out below. If you do not agree with any of these terms, please cease using the Website immediately.

This Website requires users to be at least 18 years old. By using this Website and accepting these terms, you confirm that you are at least 18 years of age.

You can contact us via the Website or at info@cardgraphica.com.

Privacy

All information you provide to us will be governed by our Privacy Policy, available here: https://www.cardgraphica.com/privacy-policy. By using our Website and submitting information to us, you agree to be bound by our Privacy Policy.

Website Content

We, along with any third parties involved, do not provide warranties or guarantees regarding the precision, timeliness, performance, completeness, or appropriateness of the information and materials found or offered on this Website for any particular purpose. Please be aware that the content on this site may be updated or modified without prior notice. While we strive for accuracy, we explicitly disclaim liability for any inaccuracies or errors to the maximum extent permitted by law.

Any use of the information or materials on this Website is at your own discretion and risk, and you are responsible for ensuring that any products, services, or information available through this Website meet your specific requirements.

Account Creation

When creating an account, you guarantee that all information you provide is accurate and complete at the time of registration and remains so during your use of the Website. You agree to promptly notify us of any changes to keep your account details current.

If your account is protected by a password, you are responsible for keeping it confidential. You will be liable for any activities that occur under your account. We reserve the right to suspend or terminate your account immediately, at our sole discretion, for any reason or if you breach these terms

You can cancel your account by using the deletion features in your account settings (if available) or by contacting us via info@cardgraphica.com.

Intellectual Property

Unless otherwise stated, all copyright, including but not limited to text, graphics, audio clips, video clips, HTML source code, object code, and any other content is owned by Wayne Pegg, its affiliates, or pertinent third parties.

You agree not to use, reproduce, modify, copy, or distribute any content from this Website without our prior written consent.

By uploading or contributing content to the Website, you grant us a licence to use that content for operating the Website and our business. We reserve the right to remove or refuse any user-generated content. You agree to indemnify us for any losses arising from user-generated content you upload or add to our Website.

Orders, Payment Processing, and Purchase Terms

Placing an Order

When you place an order on our Website, you offer to purchase goods from Wayne Pegg under these terms. All orders are subject to acceptance and availability. We reserve the right to cancel any order at our discretion.

Payment Processing

Payment for goods must be made at the time of order using the available payment methods listed on our Website.

All prices are quoted in the currently specified at the checkout and where VAT is payable this is clearly indicated at checkout.

Payment is processed via our secure payment gateway provided by Stripe, and their terms and conditions will also apply to purchases you may via this site.

You confirm all payment details you provide are accurate and that you are authorised to use the chosen payment method.

Order Acceptance and Contract Formation

A contract for the sale of goods is formed only when we confirm your order. Until then, orders are non-binding.

In case of pricing or product description errors, we may cancel or correct the order.

Electronic Communications

By placing an order, you consent to receive electronic communications about your order and our products.

Consumer Rights and the Consumer Rights Act 2015

You have a right to a full refund, repair, or replacement if goods are faulty, misdescribed, or not delivered as agreed, under the Consumer Rights Act 2015. If your statutory consumer rights have been breached, please contact us at info@cardgraphica.com. These terms do not limit your statutory rights.

Distance Selling and Your Right to Cancel

In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

Distance Selling and Your Right to Cancel

Right to Cancel

You may cancel your order within 14 days of receiving your goods ("Cancellation Period"), subject to the terms below.

To cancel, please contact us at info@cardgraphica.com or via our website, before the end of the Cancellation Period.

Return of Goods

Collection and Return Arrangements

Upon receipt of your cancellation notice, Cardgraphica will organize the collection of the item(s) from the delivery address using the same service that was used for the original delivery.

Return Costs

The customer shall bear the cost of returning the goods. Such costs will be deducted from the refund amount payable to the customer.

Collection Scheduling

Prior to booking any courier or postal service, Cardgraphica will liaise with the customer to arrange a mutually convenient date and time for collection. The customer's cooperation in facilitating this arrangement is required.

Condition of Returned Goods

All returned items must be received by Cardgraphica in their original state, free from damage, and complete with all original packaging and accompanying documentation. The customer shall take reasonable care to ensure the goods remain in satisfactory condition during their possession and return transit.

Rejection of Damaged or Incomplete Returns

Cardgraphica reserves the right to refuse refunds for any items that: (a) Show evidence of damage occurring after delivery to the customer; or (b) Are returned without their complete original packaging and documentation.

In such cases, Cardgraphica may, at its discretion, offer a partial refund reflecting the diminished value of the goods or return the items to the customer at the customer's expense.

Partial Returns Policy

Where multiple items are purchased in a single order, the customer may cancel the order in respect of some or all items. Refunds will be processed proportionately for the returned items only. Delivery charges may be partially refundable where the entire order is not returned.

Inspection of Returned Items

Cardgraphica reserves the right to inspect all returned items before processing any refund. This inspection will be conducted promptly upon receipt of the returned goods.

Refund Process

Timeframe for Refund Processing

Cardgraphica will process all eligible refunds within 14 days of either: (a) Receiving the returned goods; or (b) Receiving evidence from the customer that the goods have been returned, whichever occurs earlier, in accordance with the Consumer Contracts Regulations 2013.

Payment Refund Method

All refunds will be processed via Stripe payment processing service and will be issued to the original payment method used by the customer at the time of purchase. Cardgraphica is unable to process refunds to alternative payment methods or accounts.

Refund Timeline

Upon approval of a refund request, Cardgraphica will initiate the refund process within 14 days as required by law. However, customers should be aware that once initiated, the actual receipt of funds is subject to Stripe's processing times and the policies of the customer's payment issuer. Typically, refunds may take between 5-10 business days to appear in the customer's account, with business days being considered as Monday through Friday inclusive, excluding public holidays.

Refund Calculation

We may make a deduction if the value of the goods has been reduced due to your handling. The cost of return shipping will also be deducted from the refund amount payable to the customer.

Refund Confirmation

Cardgraphica will provide confirmation via email when a refund has been initiated. This confirmation will include the refund amount and the expected processing timeline. Should the customer not receive the refunded amount within the specified timeframe, the customer should first contact their payment issuer before contacting Cardgraphica.

Fees and Charges

Cardgraphica will refund the full eligible amount as determined by these terms and conditions. Any fees charged by the customer's bank or card issuer in relation to the original payment or subsequent refund are outside Cardgraphica's control and responsibility.

Additional Provisions

Non-Deliverable Items

In the event that items cannot be delivered due to an incorrect address provided by the customer or the customer's unavailability to receive delivery after reasonable attempts, the customer shall bear responsibility for any additional delivery costs or may arrange collection from Cardgraphica's premises.

Digital Content and Services Exclusion

Where the order includes digital content or services, separate cancellation provisions may apply in accordance with the Consumer Contracts Regulations 2013. Full details of these provisions are available upon request.

Force Majeure

Neither party shall be liable for any delay or failure to perform their obligations where such delay or failure results from events or circumstances outside their reasonable control, including but not limited to natural disasters, severe weather conditions, pandemic, or other public health emergencies.

Record Keeping

Cardgraphica will maintain records of all returns, refunds, and related communications for a period of six years in accordance with UK record-keeping requirements.

Alternative Dispute Resolution

In the event of a dispute regarding returns or refunds that cannot be resolved directly between the customer and Cardgraphica, the customer is advised that Alternative Dispute Resolution services are available through the Centre for Effective Dispute Resolution (CEDR). In accordance with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, Cardgraphica will provide information about the relevant certified ADR provider when notified of a dispute.

Exclusions

Some goods we sell are exempt from this returns policy – this include perishable items, custom-made items, products that cannot be resold for hygiene reasons (e.g. where a seal has been broken) and digital downloads. If you require more information contact us at info@cardgraphica.com.

Delivery

We will deliver goods to the address you provide when placing your order. Any delivery times are estimates and subject to change.

Promotions and Discount Codes

Terms for combining discounts or promotions will be outlined at the time of the offer.

Promotions and discount codes may be changed or withdrawn at any time.

We reserve the right to modify, suspend, or discontinue any promotion or discount code without notice.

Third Party Terms and Conditions

Some Website features or services (e.g., payment processors, delivery couriers, external apps) may be governed by additional terms. By using these services, you agree to those third-party terms as well as our own.

What You Cannot Do

You may not use this Website to:

1. Violate these terms;
2. Engage in illegal activities;
3. Harm the Website or disrupt others’ use and enjoyment.

External Content

Links to external websites are provided for convenience; we are not responsible for their content or for any loss or damage arising from their use. If we integrate third-party applications, your use of them may be subject to separate terms.

Disclaimer, Indemnity, and Limitation of Liability

To the fullest extent permitted by law, we disclaim liability for any direct, indirect, or consequential losses from your use of, or inability to use, the Website. The Website is provided “as is” and “as available,” without guarantees it will be uninterrupted or error-free.

By using this Website, you agree to indemnify Wayne Pegg against any claims arising from your misuse of the Website or breach of these terms.

Governing Law

These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

General

These terms do not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999.

If any provision is invalid or unenforceable, the remaining provisions remain in effect.

Our failure to enforce any provision is not a waiver of our right to do so later.

We reserve the right to amend these terms at any time; changes take effect upon posting on the Website.

It is your responsibility to review any changes.

The creation of these terms and conditions was facilitated by the Legal Foundations platform, available at www.legalfoundations.org.uk.